Terms and conditions

Placing an order on Virginie Millefiori website signifies your agreement with the policies stated below.

Payment

Sales Tax

All New York State purchases will be charged the mandatory 8.875% state sales tax.

Payment methods

We accept all major credit cards (MasterCard, Visa, Amex etc.) via Paypal invoices. You are not required to have a PayPal account to order, it is merely used as a secure way to submit payment.

Timing, Packaging & Shipping

Production timing

All of our jewelry is handmade to order so please allow up to approximately 7 business days for your jewelry to be made and shipped from our studio. It could be much faster if we happen to have the piece you ordered ready to ship in our inventory. If you have a time sensitive concern, please email us at [email protected] to get an estimate of the fastest shipping time and method.

Shipping method

All orders will be shipped via USPS unless otherwise instructed by the purchaser in the order note. Orders shipping to the US territory will be sent via USPS Priority Mail. Orders shipping outside of the US will be shipped via USPS First Class Mail International.

Shipping fees will be determined once your order is placed, depending on the shipping destination.

We are not responsible for lost or stolen packages, if you want to purchase insurance for your package or request an alternative carrier like UPS Ground or Fedex at your own expenses, just send an email to [email protected] including your shipping specifications and the reference number of your order.

Packaging & Gifts

Your item will arrive ready for gift giving in a recycled paper gift box filled with cotton batting and with a Virginie Millefiori jewelry card. The box will be shipped in a plastified padded envelop to protect your jewelry during transit.

If you are sending a gift directly to someone, you can leave instructions in the comments section at checkout and we will enclose a small Virginie Millefiori header card with your message and of course we will not include the invoice in the parcel.

Wholesale

If you are a buyer interested in carrying Virginie Millefiori Jewelry in your shop, please send an email to [email protected] and tell us about the other brands you carry, your official retailer identification number and your location. We will get back to you with order forms and ordering information.

Customer Service

Returns & Exchanges

We try to accurately depict our products and hope that you will enjoy wearing your jewelry. Each piece of jewelry is meticulously made by hand in our New York based studio which make it unique and beautiful and may result in very slight modification from the picture you saw on the website. If the piece you received is not what you expected, you may return your unworn intact jewelry in its original packaging for store credit or exchange within 7 days of receipt at your own shipping expenses. Please send an email to [email protected] to inform us of the reason why you are returning the item and please also provide your original order number so we can give you store credit once we receive the merchandise in the same condition as it shipped out. Original shipping costs are non-refundable and customer is kindly responsible for return shipping via USPS with delivery confirmation.

Care of the jewelry

Handle your jewelry with care and when you don’t wear it, store it in a sealed plastic bag or in the cute jewelry box you were provided with your purchase.
To keep your jewelry in the best possible condition for a very long time, avoid heat, dust and humidity. Do not wear in the shower or while swimming and do not store it in a bathroom. If tarnishing occurs, just wipe gently with a soft cotton cloth. Sterling silver jewelry can be very efficiently cleaned with usual silverware care products.

Repairs

The quality of our handcrafted jewelry and your satisfaction are essential to us. If your jewelry is in need of repair within 3 months of receipt based on normal usage, simply e-mail your concern to [email protected] . When shipping the damaged piece, send us the item along with your original receipt. If charges apply we will notify you prior to beginning repair.

Privacy Policy

We respect your privacy and do not share any of the personal information you provide. Your account information on virginiemillefiori.com is saved for your convenience and for our internal use only, we do not share any information you provided with a third party.

Copyright

Copyright 2014, All Right Reserved. The content of this site and jewelry designs pictures are copyrighted under the United States copyright laws and is the property of Virginie Millefiori.