Termes et conditions

Placing an order on Virginie Millefiori website signifies your agreement with the policies stated below.

Payment

Payment methods

We accept all major credit cards (MasterCard, Visa, Amex etc.) processed by Square, as well as Paypal and installment payments via Afterpay.

Sales Tax

All New York State purchases will be charged the mandatory 8.875% state sales tax.

Timing, Packaging & Shipping

Production timing

For all the existing jewelry line, please note that each piece is handmade to order so please allow up to approximately 7 business days for your jewelry to be made and shipped from our studio. It could be much faster if we happen to have the piece you ordered ready to ship in our inventory. If you have a time sensitive concern, please email us at info@virginiemillefiori.com to get an estimate of the fastest shipping time and method.

Shipping method

All orders will be shipped via USPS:  orders shipping within the US territory will be sent via USPS Priority Mail. Orders shipping outside of the US will be shipped via USPS First Class Mail International. If you would like to purchase shipping insurance or would prefer a different shipping method please contact us by sending and email to info@virginiemillefiori.com prior to placing your order so we can give you a shipping quote using a different carrier  or service of your choice.

Shipping fees are as follow: free for orders over $100 domestic or international, $8 for US domestic orders under $100 shipped with USPS Priority Mail and $14 for international orders under $100 shipped with USPS International First Class Mail.

We are not responsible for lost or stolen packages.

Virginie Millefiori is not responsible for paying additional taxes or tariffs imposed by customs. You can visit the following link to check what the duty will be for your country:
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Packaging & Gifts

If your purchase is a gift, you can ask me to write a note to the recipient in the “order note” area at checkout.

Your item will arrive ready for gift giving in a pretty Virginie Millefiori white glossy gift box made in the US with recycled paper and filled with cotton batting and with a Virginie Millefiori jewelry card. We do not mail a paper invoice with each order to save paper, you should have received an order confirmation email with the detail of your order. The box will be shipped in a waterproof padded mailer to protect your jewelry during transit. The bubble mailer measures approximatively 9×5 inches and is about 1 inch thick so it should fit most mail boxes.

Wholesale

If you are a buyer interested in carrying Virginie Millefiori Jewelry in your brick and mortar or online shop, please first create a profile on the website and then send an email to info@virginiemillefiori.com including your profile email, tell us about the other brands you carry, your official retailer identification number and your location. If your store gets approved you will be granted wholesale prices and be able to shop directly from the website.

Care of the jewelry

Handle your jewelry with care and when you don’t wear it, store it in a sealed plastic bag or in the cute jewelry box you were provided with your purchase.
To keep your jewelry in the best possible condition for a very long time, avoid heat, humidity and contact with chemicals. Do not wear in the shower or while swimming and do not store it in a bathroom. If tarnishing occurs, just wipe gently with a soft cotton cloth. Sterling silver jewelry can be very efficiently cleaned with usual silverware care products unless they have enamel parts in which case only use a jeweler’s cloth to gently rub off the oxidation.

Repairs

The quality of our handcrafted jewelry and your satisfaction are essential to us. If your jewelry is in need of repair within 3 months of receipt based on normal usage, simply e-mail your concern to info@virginiemillefiori.com . When shipping the damaged piece, send us the item along with your original receipt. If charges apply we will notify you prior to beginning repair.

Copyright

Copyright 2019, All Right Reserved. The content of this site and jewelry designs pictures are copyrighted under the United States copyright laws and is the sole property of Virginie Millefiori.